Privacy Policy Scope

The Department of Foreign Economic Relations highly respects the privacy of users of the "Akkad" platform and greatly appreciates their trust. In this context, we provide a clear explanation of the type of information we collect, how it is used, and how we protect users’ data when visiting the "Akkad" website. Please note that the privacy policy may be updated at any time for any reason. In the event of any changes, the updated policy will be sent to users through the "Akkad" platform for review and approval.

Additionally, we advise you to periodically check and review this page to stay informed of any updates. Using our website and application means your acceptance and adherence to our privacy policy.

Akkad Website

Data Collection

When you browse, read pages, or download information from this website, we automatically gather and store certain information about your visit. This information is used for statistical purposes only and covers the below:

• IP address and geographical location to identify the country from which you are accessing the "Akkad" platform.
• Personal identification information: Name, contact details, if provided by the user.
• The domain name you use to access the internet.
• The browser type you are using.
• The date and time of your visit to the website.
• The pages you visited.
• The documents you downloaded and the referring URL you accessed the website from.

This data is not collected for any commercial or marketing purposes. The Department of Foreign Economic Relations does not sell, exchange, or distribute the collected data in any form for commercial or marketing purposes. Occasionally, we may conduct surveys on the "Akkad" website to measure user satisfaction, and no personal information is collected in these surveys. The data is used for research purposes and to improve the quality of services provided. Participation in these surveys is optional and not mandatory.

Use and Disclosure of Personal Information

You can access the "Akkad" website and view its available content without the need to provide any personal information that reveals your identity. However, if you voluntarily provide personal information—such as when creating an account on the digital attestation platform or filling out contact forms—this information may be shared by the Department of Foreign Economic Relations only with the relevant governmental departments or authorities concerned with processing your request.

Your personal information will be used solely to notify you about the status of the services you have requested or to evaluate your interaction with the platform to help improve the quality of the services provided.

The Department of Foreign Economic Relations does not, under any circumstances, sell, exchange, or distribute the collected data for any commercial or marketing purposes.

Cookies

The "Akkad" platform uses cookies to help tailor content to each individual user.

• Personalized Content: These are elements from the "Akkad" website that are loaded into your browser once you log in.
• Cookies: These are small text files or parts of larger files that are used to distinguish between visitors and to track information across multiple visits to the website.

Cookies are commonly used on websites, and most browsers can be configured to accept, reject, or delete cookies based on the user’s preferences. However, rejecting or deleting cookies may affect the functionality of certain pages that depend on them.

The "Akkad" platform uses cookies to enable users to:

• Navigate the platform’s pages smoothly.
• Create an account or log in to services seamlessly.
• Customize their experience on the "Akkad" platform, especially in relation to certificate of origin and commercial invoice attestation services

External Links

The "Akkad" website may contain links that direct users to external websites. The Foreign Economic Relations Department will not be responsible for the content and the privacy practices of other websites, and we encourage you to examine each website's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.

Security

The Department of Foreign Economic Relations has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorized attempts to upload or change information, or otherwise cause damage.

Access, Correction and Deletion of Information

The Department of Foreign Economic Relations will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the website is maintained.

Social Media

Akkad platform uses social media to share information and engage with the public. Information related to events and achievements is posted on the platform’s social media accounts. Please be aware that the privacy policies adopted by social media platforms may differ from the privacy policy outlined here. Therefore, we advise you to review the privacy policy of each individual platform.

Payment Data

The "Akkad" platform enables you to make payments for electronic attestation services related to certificates of origin and commercial invoices. However, no payment data—such as credit card details—is collected or stored by the platform.

All electronic payment transactions are processed securely through authorized payment gateways, and the Foreign Economic Relations Department will never request any credit card information from you.

User Consent

By using the “Akkad” platform, you acknowledge that you have read and understood this Privacy Policy, and you expressly consent to the collection, use, and sharing of your personal information as described herein. If you do not agree with any part of this Privacy Policy, please refrain from using the platform.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact our Privacy Team at: [email protected]